IT Consulting

Remote Support

Remote support is an invaluable tool for organizations looking to gain efficiencies and reduce the cost of hiring in-house support staff. By engaging Lodestar as your remote support team, you will have access to the technical expertise you need, when you need it.

Lodestar remote support can help your business by:

• Monitoring systems to ensure 24/7 system availability
• Analyzing database and operating system statistics to identify trends
• Implementing best practices for database systems, including Oracle
• Providing short-term assistance during periods of high workload or coverage during staff vacations or absences
• Mentoring in-house staff in learning complex technical topics
• Revitalizing, moving forward on and completing stalled projects
• Offering expert advice to assist with complex technical decisions
• Providing a database administrator (DBA) when hiring full-time is not feasible
• Offering emergency support such as:
  • Same-day response to analyze poorly performing mission critical systems
  • Quick response time for troubleshooting and recovering down systems
  • Assistance with unexpected project challenges

In addition to the above, Lodestar also offers focused infrastructure, high availability and database services.

For more information about the remote support services offered by Lodestar, please contact us today.